Account Access & Suspension Policy

When our systems observe an account being accessed from two different locations at the same time, or from a location that does not match the account's normal pattern, access to the app is paused automatically. This includes wallet views, transfers, funding moves and withdrawals.

The customer is notified by email and, on next sign-in, shown a security screen explaining that further access requires verification. Balances remain safe on-chain during this time.

To restore access after a Stage 1 or Stage 2 hold, the account owner must send the following to support@thefaucet.uk:

• A clear photo of a valid government-issued ID (passport, driving licence or national ID).
• A short selfie holding the same ID.
• A brief written statement describing the recent activity on the account.

Most reviews are closed within 24–72 hours of receiving complete documents. Providing false, altered or misleading identification will result in the account being permanently closed.

Two-factor authentication is required for every withdrawal from an on-chain wallet. Partner Portal withdrawals additionally require the security PIN configured in the Partner settings. First-time Partner withdrawals are reviewed against our AML/KYC checks before being released.

Solana went live on The Faucet on 13 July 2026 through our partnership with Big Solana. Every account is issued a native SOL wallet automatically; deposits are detected on-chain and swept in the same trust-minimised flow as BNB and TRX.

• Standard SOL investment plans: USD 5,000 minimum, 30-day lock, 40% monthly.
• Special 1-Week Turbo lock: USD 44,000 minimum, matures in exactly 7 calendar days.
• Same principal guarantee, audited multi-sig custody and 0-fee promise as every other Faucet plan.
• All Solana transactions are verifiable on Solscan; withdrawals broadcast to Solana mainnet-beta with fees sponsored by the protocol.

Partner-wallet withdrawals are governed by an automatic three-stage parity gate applied identically to all three supported networks. Parity 1 requires at least $50,000 USD of BNB, Parity 2 requires $50,000 USD of TRX, and Parity 3 requires $50,000 USD of SOL on the same partner parity wallet.

• The moment any parity is met, the partner and the OnChainFaucet operations team receive an email confirmation. Partner-wallet withdrawals remain paused until every parity is met.
• When the final parity clears, the partner receives a "fully unlocked" email and partner-wallet withdrawals become available.
• If any parity later drops below $50,000 USD, withdrawal access is paused again until the shortfall is topped up. Dividends continue to accrue during any pause.
• Parity 3 (SOL) applies to every partner account going forward, including partners approved before the Solana launch.

The gate is enforced server-side and cannot be bypassed by support. Balances are checked live against on-chain wallets and funding balances on all three networks.

Following a resolution of the board of directors, every partner-wallet withdrawal — regardless of country, tier or shareholder class — is limited to once every six (6) months. Requests submitted within an active six-month window are automatically queued into the next eligible date.

Dividends, CPI earnings, grants and parity accrual continue in full between windows; only the release cadence changes.

In line with FATF, OFAC and comparable international sanctions and enhanced-monitoring frameworks, partners registered in any of the following jurisdictions must complete an enhanced AML compliance programme before any further partner-wallet withdrawal will be released:

United States · China · South Korea · Colombia · South Africa · Russia · Belarus · Iran · North Korea · Syria · Cuba · Venezuela · Myanmar · Afghanistan · Yemen · Sudan · South Sudan · Libya · Somalia · Haiti · Nicaragua · Zimbabwe · Nigeria · Kenya · Vietnam · Philippines · Türkiye · United Arab Emirates · Panama · Lebanon · Algeria · Bulgaria

• Valid bank statement demonstrating account of record.
• Signed source-of-funds declaration.
• Live video verification submitted through the platform.
• An AML deposit of USD 60,000 in BNB (BEP-20) into the partner's dedicated AML Locked vault. Deposits may be made incrementally; the target accumulates.

This list is derived from published international standards and is subject to periodic review by our compliance committee. Partners registered in every other country are exempt from this programme and follow the standard six-month cadence above without additional clearance.

Restricted-country partners receive a dedicated on-chain BNB (BEP-20) address in the AML Locked tab of the Partner Portal. Deposits are held in a locked compliance vault and are non-transferable.

Funds become claimable back to the partner one full calendar year after both conditions are simultaneously met: the USD 60,000 deposit target has been reached, and the compliance file (bank statement, source-of-funds declaration and video verification) has been approved by the OnChainFaucet compliance team. Partial AML deposits do not start the one-year clock.

Missed or expired verification links are single-use. A fresh link must be requested through the Partner Portal — failure to complete the programme results in suspension of partner-account access until it is complete.

Accounts detected sharing credentials, using automation to bypass security, providing false identity information, or attempting to abuse promotional bonuses may be moved to Stage 2 compliance hold and, if confirmed, permanently closed.